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Refund & Exchange Policy

Only products that are unworn, unaltered, unwashed and in the original condition/packaging with its labels for returns can be returned or exchanged. We do reserve the right to reject the return or refund if the conditions above are not met.

NO REFUND or EXCHANGE is allowed if the parcel is returned to us when it is unclaimed. The buyer will have to pay the additional shipping charges to have it posted out again.

For returns and exchanges, you are advised to email us first with the order number and item's details. We accept returns within 7 days from the date you received your parcel. So let us know right away at biz.nanami@gmail.com or whatsapp to +60169671377.